Activate WhatsApp Chat
Knock makes it easy for leads to contact your team via WhatsApp, one of the world’s most used messaging apps. No forms, no friction, no missed opportunities. Leads message you directly, and your reps reply from Slack.
This real-time, “click-to-chat” experience helps convert high-intent visitors into qualified pipeline without sharing personal numbers or switching tools.
Why Use WhatsApp Chat with Knock?
WhatsApp has a global reach and an 86% average response rate. It’s a channel modern buyers already trust and expect from brands.
With Knock:
- Leads can start a WhatsApp conversation with your team in one click
- Reps reply directly from Slack, not from personal numbers
- Messages are routed automatically based on your Knock routing rules
- No need for reps to access WhatsApp or use their own devices
- Accepted leads are synced directly to your CRM
🔒 Your team’s phone numbers remain private. All communication is handled through Knock’s WhatsApp integration.
How to Set Up WhatsApp Chat in Knock
Follow these steps to connect WhatsApp to your Knock account:
- Open the Knock Dashboard
- Go to the Getting Started section
- Scroll down to Apps and select WhatsApp
- Follow the onboarding flow:
- Knock will generate a business phone number for you
- Connect your company’s Facebook Business account (or create a new one—it won’t affect the setup)
- Complete the Meta onboarding for WhatsApp in just a few clicks
Once connected, you’ll be able to create Knock links or add WhatsApp to your chat widget, allowing leads to message you instantly.