Update Bot Replies
Knock helps your team focus on qualified leads by automatically handling responses to unqualified ones. If a rep rejects a lead, Knock sends a pre-written message on their behalf—no manual replies, no wasted time.
This feature ensures a consistent, polite experience for all leads, while keeping your reps focused on the right opportunities.
Why Use Custom Reject Responses?
- Save reps time by automating follow-ups with unqualified leads
- Maintain a professional, consistent tone across your team
- Personalize responses for different reject reasons (e.g., job seekers vs. competitors)
- Ensure every lead gets a clear response, even if they’re not a fit
How to Set Up Custom Reject Reasons and Auto-Responses
Follow these steps to create automated replies for different types of non-qualified leads:
- Open the Knock App Home Page in your Slack workspace
- Click Update under Knock Reject Reasons
- Click New Reject Reason, then fill in:
- Reject Reason (e.g., “Not in ICP,” “Competitor,” “Job Seeker”)
- Automatic Response – the message Knock sends on behalf of your rep
- Click Submit to save
Knock will now automatically send that message anytime a lead is rejected for that reason.
How to Edit or Update Existing Reject Responses
- Open the Knock App Home Page in Slack
- Click Update under Knock Reject Reasons
- Locate the reject reason you want to edit and click Edit
- Update the text for either the reason or the automated response
- Click Submit to save changes instantly
Best Practices
- Keep messages polite but firm. Thank the lead, and make it clear you’re not the right fit
- Use different messages for different reasons to stay personal and relevant