Activate Slack Chat
Knock lets your leads start real-time conversations with your team through Slack—without needing a Slack account, a login, or admin permissions. No forms. No delays. No friction.
Leads are placed in a private Slack conversation with your team using Knock’s secure infrastructure—not your internal Slack workspace. It’s fast, safe, and designed to convert.
Why Use Slack Chat with Knock?
Slack is the most trusted messaging platform among B2B professionals. Even in companies that use Microsoft Teams, many decision-makers are still active on Slack through communities or Slack Connect.
And when given a choice between a form and Slack?
87% of buyers choose Slack.
With Knock:
- Leads can start a conversation in one click. No Slack account or form required
- Your team replies directly from your Slack workspace
- Each side stays in their own Slack environment, powered by Knock’s real-time omni-channel
- Conversations are routed automatically to the right rep
- All accepted leads are pushed to your CRM with full context
- 🔒 Reps’ names and emails stay private. No info is exposed
This is especially popular with technical buyers who value speed, privacy, and real-time access over email threads or form delays.
How to Set Up Slack Chat in Knock
You don’t need to do any manual setup—Slack Chat is enabled by default when you onboard with Knock.
Here's how it works:
- Knock automatically creates a branded Slack chat experience for your leads, including your logo and company name
- When a lead sends a message through this flow, it’s streamed directly to your team inside your existing Slack workspace
- Your team replies from Slack, and Knock handles the secure, private connection—no extra tools or accounts required
- You simply choose where to place your Knock links—on your website, in outbound emails, or anywhere else leads engage
Important:
Leads who message you via Slack are not added to your company’s Slack workspace. Instead, they chat from a separate, secure workspace. This keeps your internal workspace fully protected while allowing any lead, even those without a Slack account, to message your team instantly with no sign-up or friction required.
To read more about how you can chat with leads securely using Knock, click here.